How to Switch Broadband Providers Without Losing Service
A practical guide on switching your internet provider smoothly. Learn how to avoid downtime, transfer services, and ensure a seamless transition to your new ISP.
- Order your new service and schedule installation before canceling your old one.
- Create a brief overlap period to ensure you're never without an internet connection.
- Thoroughly test your new connection before making the final call to cancel the old one.
- Be prepared for a retention offer from your old provider when you call to cancel.
Making the Switch, Seamlessly
Found a better deal? Switching broadband providers can seem daunting, with the fear of being left without internet for days. However, with a little planning, you can make the transition smooth and seamless. Follow this step-by-step guide.
Step 1: Research and Order the New Service
Before you even think about canceling your current service, fully research and order your new one. Use our comparison tools to find the best plan and provider available at your address. Complete the entire application process and schedule an installation date with the new provider.
Step 2: Schedule Installation Before Canceling
This is the most critical step. Schedule the installation of your new internet service for a few days before your current plan's billing cycle ends. This creates an overlap period where you will have both services active. It's a small price to pay for ensuring zero downtime.
Step 3: Supervise the Installation
Be present for the new installation. Once the technician has set up the new connection, test it thoroughly. Check the speeds using a speed test tool, connect multiple devices, and stream a video to ensure everything is working as expected.
Step 4: Cancel Your Old Service
Only after you have confirmed that your new internet connection is stable and working perfectly should you call your old provider to cancel their service. Inform them of the date you wish to terminate the service, which should ideally be the last day of your current billing cycle to avoid extra charges.
Step 5: Return the Old Equipment
Your old provider will arrange to collect their equipment, such as the router and modem. Ensure you return everything as instructed to get your security deposit back and avoid any penalties for unreturned equipment.
Pro-Tip: Inform Your Old Provider
When you call to cancel, your old provider may offer you a retention deal to convince you to stay. This could be a lower price or a free speed upgrade. It's worth listening to their offer, as you might end up getting a better deal without having to switch at all!
